Women in Contact Center Leadership – The Power of Community

This podcast will focus on how building and nurturing a strong community can empower women in leadership roles. The discussion will highlight the importance of collaboration, support networks, mentorship, and shared experiences in driving success and creating lasting impact.

Guest Valerie McSorley

Valerie is a seasoned professional with over 25 years of experience, excelling in sales, marketing, and customer success. She consistently drives strategic partnerships that facilitate client acquisition and growth.

Leveraging her extensive network and relationships in the contact center, customer service, and customer experience sectors, Valerie delivers innovative solutions that
enhance client performance and satisfaction. Her passion for building brands from the ground up is evident in her achievements, such as founding Contact Center Nation. This
national series provided educational programming and high-level networking opportunities
for contact center professionals. In 2016, she launched a multi-city tour, hosting events
across the country that featured industry experts, best practices, and thought leadership.